Terms of Service

1. Definitions

Company / Seller:

The Framing Centre, including its Northampton, Milton Keynes and Horsham branches.

Customer / Buyer:

Any person or organisation purchasing goods or services from us.

Goods:

Framing materials, mounts, glass, boards, prints, gifts, cards, and any other physical product sold by us.

Artwork:

Original artwork, limited edition prints, sculpture, photographs, mixed media works, and related products.

Original Artwork:

A unique, one-of-a-kind work created by the artist.

Limited Edition Artwork:

Artwork produced in a predetermined, numbered edition, signed or authenticated by the artist where applicable.

Made-to-Measure Goods:

Goods manufactured to the Customer's specific measurements or specification, including but not limited to picture frames, mounts, boards and cut glass.

2. Products, Services and Descriptions

• We make every reasonable effort to ensure product descriptions, dimensions, colours and images are accurate.
• As products are photographed under different lighting and viewed on different screens, slight variations in colour, texture and appearance may occur. Dimensions are approximate unless otherwise stated.
• Product and artwork availability is subject to stock levels, and we reserve the right to discontinue or substitute products where necessary.
• If we identify an error on our website or in a specification, we will correct it as soon as possible; where the Customer identifies such an error, please bring it to our attention.
• Exact colour and finish of frame mouldings and mounts may be viewed in person by requesting samples in-store.

3. Original and Limited Edition Artwork

• Each original artwork is unique; once sold it cannot be replaced with an identical work.
• Where applicable, a Certificate of Authenticity will accompany original or limited edition artwork. Certificates should be retained carefully, as replacements may not always be available.
• Limited edition artworks are sold as part of a declared edition; edition numbers are allocated on sale unless otherwise specified, and specific numbers cannot be guaranteed unless agreed in writing.
• Copyright in artwork remains with the artist unless expressly assigned in writing. Purchase of artwork does not transfer copyright or reproduction rights, and images of purchased artwork may not be reproduced, published or commercially exploited without permission.

4. Pricing and VAT

• All prices are displayed in pounds sterling (GBP) and, unless otherwise stated, include applicable UK VAT (currently charged at the prevailing statutory rate).
• Delivery charges are additional unless otherwise specified.
• Prices are subject to change without notice, but the price confirmed at the time your order is accepted will be honoured for that order.
• Written quotations are valid for 30 days from the date given.
• For artwork purchases, any customs duties or import charges arising outside the UK are the responsibility of the Customer unless otherwise agreed.

5. Orders and Acceptance

• An order — whether placed in person, online, by phone or by email — constitutes an offer to purchase, which we may accept or decline. Orders are subject to acceptance and product availability.
• We reserve the right to refuse or cancel any order at our discretion.
• The Customer is responsible for checking that all order details — including measurements, artwork orientation, frame selection and mounting details — are correct before confirming the order.
• Commencement of work, or delivery/collection of goods, is deemed conclusive evidence of your acceptance of these Terms.

6. Payment

• Full payment (or an agreed deposit) is required before work commences on made-to-measure or custom orders.
• Goods will not be released, dispatched or collected until payment has been received in full, unless a credit account has been separately agreed in writing.
• We accept the payment methods displayed at the time of purchase.
• Ownership of goods does not pass to the Customer until payment has been received in full (see Section 11, Title and Risk).

7. Custom and Made-to-Measure Framing

• Custom framing orders require the Customer's approval of specifications before production begins.
• A deposit may be required when placing custom or made-to-measure orders.
• Once production of a made-to-measure item has started, the order cannot be changed or cancelled.
• As made-to-measure and custom items are produced to the Customer's own specification, they cannot be returned or exchanged unless faulty or incorrectly manufactured.

8. Commissioned Artwork

• Commission deposits are non-refundable.
• Specifications for commissioned work must be agreed before work begins, and — unless otherwise agreed — the commission cannot be cancelled once production has commenced.
• Minor artistic variation is a natural part of the creative process and does not constitute a defect.

9. Customer-Supplied Artwork and Deposited Items

• Every reasonable care is taken when handling artwork or items supplied by the Customer for framing or safekeeping ('Deposited Items').
• Although we use professional handling methods, the Customer acknowledges there is an inherent risk in transporting or framing valuable or fragile items. We recommend insuring valuable or irreplaceable items before leaving them with us, as we do not hold insurance over Deposited Items — arranging insurance is the Customer's sole responsibility.
• A receipt will be issued for any item deposited with us, which must be produced when making any claim relating to that item.
• Our liability for loss or damage to Deposited Items or Customer-supplied artwork caused by our negligence is limited to the cost of the framing service or the proven replacement value of the item, whichever is lower, except where such limitation is prohibited by law.

10. Delivery

• Delivery and collection dates given are estimates only and are not guaranteed.
• We are not liable for delays caused by couriers, customs, weather, or other events beyond our reasonable control; a delayed delivery is not, on its own, grounds for rejecting goods or cancelling the contract.
• The Customer must inspect goods promptly on delivery or collection and notify us without delay of any damage, defect or shortage.

11. Title and Risk

• Risk in the goods passes to the Customer on collection from our premises, or on delivery to the address provided by the Customer.
• Notwithstanding the passing of risk, title (ownership) in the goods remains with us and does not pass to the Customer until payment has been received in full.

12. Collection of Completed Orders

• We will notify the Customer when an order is ready for collection.
• Completed orders should be collected within 30 days of notification unless otherwise agreed. We reserve the right to charge a storage fee of £1.00 per day for items not collected after this period.
• For large or bulky framed items, uncollected orders may need to be moved into commercial storage at a separate location; any transport and storage costs will be invoiced and are payable on collection. Please allow at least one week's notice to arrange collection of items held in such storage.
• Where an order remains uncollected beyond the period above, we will write to the Customer to (i) remind them the order is ready, (ii) confirm any outstanding balance, and (iii) confirm the storage fee that applies.
• If an order remains uncollected for a further 30 days after that notice, and reasonable attempts to contact the Customer have been unsuccessful, we reserve the right to dispose of or sell the item to recover any storage, handling and outstanding costs, where permitted by law. Any surplus proceeds beyond costs owed will be returned to the Customer.

13. Cancellations and Returns

• Stock items (e.g. gifts, cards, non-bespoke products) may be returned within 14 days of purchase if unused, in original packaging, and accompanied by proof of purchase.
• Made-to-measure goods, custom framing, cut-to-size materials, commissioned artwork and special-order products are non-refundable once production has begun, unless faulty or supplied incorrectly.
• Original artwork sales are generally final due to the unique nature of the item, except where: the item was damaged prior to collection or delivery; it differs materially from its description; or the Customer has statutory cancellation rights under the Consumer Contracts Regulations 2013 or other applicable consumer protection law.
• Where a return is accepted, the item must be returned in its original condition and packaging. The Customer may be responsible for return shipping costs unless we are legally responsible for the return.
• Refunds will be issued to the original payment method where applicable.

14. Warranty and Consumer Guarantees

• Goods are covered by applicable consumer guarantees under UK consumer protection law.
• This warranty does not cover misuse, accidental damage, improper installation, normal wear and tear, environmental deterioration (e.g. humidity, sunlight exposure), or unauthorised modification.

15. Limitation of Liability

• Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or fraud.
• Subject to the above, and to Section 9 (Customer-Supplied Artwork and Deposited Items), our total liability to the Customer shall not exceed the price paid for the relevant goods or services.
• We shall not be liable for any indirect, incidental or consequential loss, including loss of profit or business interruption, arising from incorrect supply, late delivery, or any other cause, whether or not avoidable.
• We reserve the right to appoint a sub-contractor for any part of the goods or services supplied, and shall have no additional liability arising from goods or services supplied by that sub-contractor.

16. Force Majeure

• We shall not be liable for any delay or failure to perform our obligations caused by circumstances beyond our reasonable control, including but not limited to acts of God, war, civil disorder, industrial disputes, pandemics, transport disruption, government action, or delays caused by suppliers or sub-contractors.
• Where such circumstances continue, we may elect to cancel the contract or extend the time for completion, delivery or collection. The Customer shall have no claim against us in respect of such cancellation or extension.

17. Intellectual Property

• All photographs, designs, logos, website content and marketing materials remain our property, or that of the relevant artist, unless otherwise agreed in writing, and may not be copied or reproduced without permission.

18. Privacy and Data Protection

• Customer information is collected, stored and used only for processing orders, providing services, and meeting legal obligations, in accordance with the Data Protection Act 2018 and applicable data protection legislation.
• We will not sell personal information to third parties.
• Customers may contact us at any time to request the information we hold about them.

19. Governing Law

• These Terms are governed by the laws of England and Wales, including the Consumer Contracts Regulations 2013 where applicable.
• Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

20. Amendments

• We reserve the right to amend these Terms at any time without prior notice. The version in force at the date of your order shall apply to that order.

21. Contact Us